Whenever you've paid a deposit for a cylinder — the 12 € added on a one-time order, or the 12 € charged when a subscription empty isn't returned in time — returning the empty gets you 12 € back as EcoFizz account credit, applied automatically to your next order before your card is charged.
Credit is added automatically once GLS scans your returned cylinders, usually within a few days. If more than 3 days have passed since GLS confirmed receipt and you still don't see it, contact us and we'll look into it right away.
Subscribers who return their empties on time — at their next delivery, or within 7 days of it — never pay a deposit at all.
Stopping for good? Once your EcoFizz cylinders are back with us, write to support@ecofizz.es and we'll refund their deposit. Credit for other brands' cylinders can only be used on EcoFizz orders.