It's already in your box
Every delivery includes a printed QR sheet inside the box. Keep it somewhere handy.
Returns
Returning your cylinders, made simple
Return shipping is already included in every price. There are three easy ways to send your empties back — pick the one that fits how you ordered, keep your personal QR sheet with the cylinders, and we take care of the rest.
Every return needs your personal QR sheet — it comes in every box.
Your personal QR code
One QR sheet makes every return yours
Empty cylinders all look alike. Your personal QR code is how we know these empties are yours — the moment it's scanned, the return (and any deposit) is credited to your account.
Without the QR sheet we can't tell who returned the cylinders, and the return can't be credited to your account properly.
And in your email
The same sheet travels as a printable PDF with your return emails, and you can get it anytime from your account.
Put it with your empties
Attach it to the cylinders or place it inside the return box — every return, whichever path you use.
No printer? No problem
Use the printed copy that came inside your delivery box, and show the GLS label on your phone.
How do you want to return your empties?
It comes down to two choices you make at checkout: where your delivery goes, and whether your empties travel back with that delivery or later.
Home delivery · return with delivery
Swap at your door
The GLS driver takes your empties when handing over the full cylinders. Nothing to print, nowhere to go.
See the steps ↓ParcelShop delivery · return with deliveryDrop off at a GLS ParcelShop
We email you a prepaid GLS label right after checkout. Box your empties and hand them in at the counter.
See the steps ↓Anytime · within 30 daysReturn later, when you're ready
Request a return from your account and choose a ParcelShop drop-off or a GLS home pickup on a day you pick.
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Swap at your door
For home deliveries where you chose “Return with this delivery” at checkout. The easiest one: your empties leave the moment your full cylinders arrive.
Choose it at checkout
Select home delivery and “Return with this delivery”. There's nothing else to arrange.
Have your empties ready
On delivery day, prepare your empties by putting them back in the box we shipped you. Make sure you include your EcoFizz QR sheet in the box.
Swap with the GLS driver
Hand over the empties as the driver gives you the full cylinders. One set comes in, one goes out.
We credit your account
When your empties arrive back and your QR is scanned, the return shows up in your account — and any deposit comes back as credit.
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Drop off at a GLS ParcelShop
For ParcelShop deliveries where you chose “Return with this delivery”. We email your prepaid GLS return label right after payment.
Check your inbox
After checkout you receive a prepaid GLS return label by email, together with your printable QR instructions.
Box up your empties
Put the empty cylinders in a box with your EcoFizz QR sheet inside.
Add the GLS label
Stick the label on the box — or simply show it on your phone at the counter. No printer needed.
Hand it in at a staffed ParcelShop
Any staffed GLS ParcelShop counter works. GLS lockers only hand out parcels — they can't accept returns.
We credit your account
When your empties arrive back and your QR is scanned, the return shows up in your account — and any deposit comes back as credit.
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Return later, when you're ready
No empties to send right now? Choose “I'll return them later” at checkout and start the return whenever suits you — within 30 days of delivery.
Request the return from your account
Open Cylinder returns on the web or in the app and choose Request GLS return. Always request first — GLS only accepts registered returns.
Pick what suits you
ParcelShop drop-off: we email you a prepaid GLS label. Home pickup: choose a date and time window and GLS collects at your door.
Box up your empties
Empty cylinders plus your EcoFizz QR sheet in one box — caps on, undamaged.
Hand them over
Drop the box at a staffed ParcelShop counter, or give it to the GLS driver on your pickup day.
We credit your account
When your empties arrive back and your QR is scanned, the return shows up in your account — and any deposit comes back as credit.
Deposits and credit, in plain words
What you pay — and how it comes back — depends on how you ordered.
One-time orders
- You pay a refundable €12 deposit per cylinder at checkout.
- As soon as your empties are received and your QR is scanned, the €12 per cylinder comes back as EcoFizz account credit.
- Credit is applied automatically to your next order before your card is charged — it's not a card refund.
Subscriptions
- No deposit — ever — as long as you return your empties within 30 calendar days of each delivery.
- We remind you by email 7 days and again 2 days before the deadline.
- Miss the window? We charge €12 per outstanding cylinder the day after the deadline — and credit it straight back if the cylinder is returned later.
Credit lands in your account automatically once your return is scanned — usually within a few days of handing it over. If more than 3 days have passed since GLS confirmed receipt and you still don't see it, write to support@ecofizz.es and we'll check right away.
Good to know
- Return shipping is always free — it's included in every price.
- Return your empties within 30 calendar days of each delivery.
- Keep caps on and cylinders undamaged so they can be refilled and reused.
- Use staffed GLS ParcelShops — lockers only hand out parcels, they can't accept returns.
- One open return request at a time; you can cancel it from your account if plans change.
- Have empties but no order yet? You can request a return even before your first purchase — the credit waits in your account.
Still unsure about something?
The pricing page answers the most common questions about deposits and returns — and we're happy to help directly.
Ready for your next refill?
Delivery and returns are already included in the price.